Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account simply keeps your address and order history in one place.
How do I know my order went through?
You will receive an order confirmation email within a few minutes. If it has not arrived, check your junk folder before contacting us, as confirmation emails sometimes land there.
Can I change or cancel an order after placing it?
Email us at orders@liquorwinecave.com.au as soon as you can and we will do what we can. Once an order has been dispatched it cannot be changed.
What payment methods do you accept?
Visa, Mastercard and American Express, plus Apple Pay, Google Pay and Shop Pay where your device supports them. Payment is taken by Shopify's secure checkout and we never see or store your card details.
Why are some products sold only in cases?
Some producers only release certain lines by the case of three, six or twelve. Where that applies it is stated on the product page above the Add to cart button, along with the price for the full case, so you know before you reach checkout rather than after.
Delivery
How long will my order take?
Orders are processed and dispatched within 2 to 7 business days. Older and rarer bottles are usually at the longer end of that. After dispatch, most metropolitan deliveries arrive within 2 to 5 business days and regional and remote areas within 5 to 10 business days. Allowing for both, expect roughly 4 to 12 business days from order to doorstep. These are Australia Post's own estimates, not guarantees.
What does delivery cost?
Delivery is free on orders over $499 to Victoria, New South Wales, the ACT, Queensland, South Australia and Tasmania. Below that, and in every case for Western Australia and the Northern Territory, delivery is calculated at checkout from your address and the weight of the order, so you see the exact figure before you pay.
I am in Western Australia or the Northern Territory. Why is there no free delivery?
WA and NT are charged at the rate shown at checkout and the free-delivery threshold does not currently apply there, because of the distances involved. The rate you see at checkout is the full cost.
Who delivers my order, and how do I track it?
Australian orders are sent with Australia Post. Once your order is on its way you will receive a shipping notification by email with a tracking reference. Larger or mixed orders sometimes travel as more than one parcel, each with its own tracking, and those parcels can arrive on different days.
Can you deliver to a PO box or a parcel locker?
No. Alcohol can only be handed to a person aged 18 or over, so we cannot deliver to PO boxes, parcel lockers or other unattended collection points. Please give us a residential or business street address where somebody aged 18 or over can receive the order.
Does somebody need to be home?
Yes. The courier may ask for photo identification and will not leave alcohol unattended unless you have given an authority to leave. It is worth choosing an address where someone aged 18 or over will be there during the day. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
Do you deliver to my area?
We deliver anywhere in Australia that Australia Post reaches, including regional and remote addresses. Enter your postcode at checkout to see the rate and the estimated time.
Is my delivery carbon offset?
All orders placed with Route Shipping Protection added have their carbon footprint offset through Route. Route funds the offset for the shipping emissions on your delivery, at no extra cost to you. Route Shipping Protection is optional and is added at checkout, where it also covers your parcel against loss, damage and theft in transit. Orders placed without Route are not offset.
New Zealand
Do you ship to New Zealand?
Yes. New Zealand orders are placed through our New Zealand storefront and are priced in New Zealand dollars. Delivery is charged at the rate shown at checkout and the Australian free-delivery threshold does not apply. Orders typically arrive within 3 to 10 business days of dispatch.
Will I be charged anything on arrival in New Zealand?
You may be. New Zealand Customs can charge duty, GST and a clearance fee on orders arriving from overseas. Those charges are set by New Zealand Customs, not by us, and are paid by the person receiving the parcel. You can check what to expect before you order with the New Zealand Customs What's My Duty estimator.
Do you ship anywhere else?
Not at the moment. We ship within Australia and to New Zealand only. If you are outside those two countries, checkout will not be able to quote you a rate.
Products
Is everything on the site actually available?
Stock is shown on every product page. If something sells out between your order and our dispatch, we will contact you with the options rather than substituting it or leaving the order open. Sold-out lines are moved to the end of each category so you are not scrolling past them.
An item is sold out. Will it come back?
It depends on the bottle. Regular lines usually return. Single-cask whiskies, vintage Armagnacs and other one-off allocations often do not, because once a parcel is gone it is gone. If you are chasing something specific, email us and we will tell you honestly whether we can get it again.
Can I buy a bottle from a particular year?
Yes, and it is one of the things we are known for. Where a bottle carries the year it was made, that year is printed on the product page and on the product card, so you are not guessing from the title. Armagnac in particular goes back to 1946. Use the decade links on the home page to see what is available from a given decade.
The vintage on my bottle is different to the photograph.
For wines, vintages change as stock moves and the label in the photograph may not be the exact year you receive. If a specific vintage matters to you, ask us before ordering and we will confirm what is available.
Can you find me something that is not on the site?
Often, yes, particularly in Armagnac, Cognac, Calvados, rum and single-cask whisky. Email orders@liquorwinecave.com.au with what you are after and we will tell you what is possible.
Are your bottles genuine?
Yes. Everything we sell comes through the official Australian supply chain for that producer or their appointed importer.
Problems and returns
My order arrived damaged.
Email orders@liquorwinecave.com.au as soon as you can, ideally within 7 days of delivery, with photographs of the bottle and the packaging. We will put it right. Getting in touch quickly helps us with the carrier, but it does not affect your rights under the Australian Consumer Law.
Part of my order is missing.
Larger orders sometimes travel as more than one parcel and can arrive on different days. If something is still missing after a few days, email us with your order number and we will trace it.
My order has not arrived.
Check the tracking link in your dispatch email first. If tracking has not moved for several days, email us with your order number and we will chase Australia Post on your behalf.
What is Route shipping protection?
Route is an optional cover offered at checkout that protects your order against loss, damage and theft in transit, and offsets the carbon footprint of your delivery. You can add or remove it before you pay. If you added it and something goes wrong, we will help you raise the claim. If you declined it, we will still work with the carrier on your behalf.
Can I return a bottle I simply changed my mind about?
We do not offer change-of-mind returns on alcohol. If a bottle is faulty, damaged or not what you ordered, you are covered, and so are your rights under Australian Consumer Law. Our Refund Policy has the detail.
Getting in touch
What is the Cave Club?
It is our offers list. Members get short-notice deals on premium wines and spirits by text message, ahead of the site. There is more about it on the Cave Club page.
Do you supply venues, or sell wholesale?
Get in touch through the contact form with what you are after and the volumes involved, and we will come back to you.
How do I contact you?
Email orders@liquorwinecave.com.au or use the contact form. We will endeavour to get back to you within 3 business days. Including your order number, if you have one, gets you a faster answer.