All orders are processed and dispatched within 2 to 7 business days of receiving your order confirmation email, excluding weekends and public holidays. Older and rarer bottles are usually at the longer end of that. You will receive a notification once your order has been shipped, with a tracking reference.
Shipping within Australia
We ship all Australian orders using Australia Post. Shipping costs are calculated and displayed at checkout.
Delivery is free on orders over $499 to Victoria, New South Wales, the ACT, Queensland, South Australia and Tasmania. Western Australia and the Northern Territory are charged at the rate shown at checkout, with no free-delivery threshold.
Once an order has been dispatched, most metropolitan deliveries arrive within 2 to 5 business days, and regional and remote areas within 5 to 10 business days. Allowing for dispatch, that is roughly 4 to 12 business days from order to doorstep. These are estimates from Australia Post's own delivery times, not guarantees.
Age verification on delivery
Alcohol can only be delivered to a person aged 18 or over. The courier may ask for photo identification and will not leave an order unattended unless you have given an authority to leave.
For that reason we are unable to deliver to PO boxes, parcel lockers or other unattended collection points. Please give us a residential or business street address where somebody aged 18 or over can receive the order.
New Zealand and international
New Zealand orders are placed through our New Zealand storefront and are priced in New Zealand dollars. Delivery is charged at the rate shown at checkout; the Australian free-delivery threshold does not apply. Orders typically arrive within 5 to 12 business days of dispatch.
International orders are shipped via DHL Express or other selected international couriers, depending on destination and service availability. Delivery timeframes and costs are shown at checkout where applicable.
International orders may attract customs duty, GST and clearance fees on arrival. Those charges are set by the destination country, are payable by the recipient, and are not collected by Liquor Wine Cave.
If something goes wrong
If an order arrives damaged or does not arrive at all, contact us at orders@liquorwinecave.com.au within 7 days of delivery, with photographs of the bottle and the packaging where it is damaged. Route shipping protection is offered at checkout and covers loss, damage and theft in transit.